- Manager
The Winter Hut Manager is responsible for providing a welcoming, friendly, and clean environment for overnight guests and day visitors at Maine Huts & Trails’ backcountry huts. Hut leaders undertake a variety of responsibilities on a rotational basis, including front desk, food preparation, housekeeping and custodial duties, and assisting with operation and periodic maintenance of green energy systems. Successful applicants will have a proven commitment to customer service, the ability to work as part of a team, and the ability to maintain high standards in an isolated setting. Food service, hospitality, or related experience is preferred. This position is a unique opportunity for someone interested in the growing and dynamic outdoor recreation industry. The position blends backcountry hospitality, green building design and operation, conservation education, and other similar fields.
Hut Manager Responsibilities
• Managing staff: Provide supervision, support, and training to hut crew and volunteers to ensure efficient operation of the hut. Coordinate with the Director of Operations to help ensure balanced work schedules for staff.
• Customer service: Assure high standards of customer service, respond to problems and special requests, and gather guest feedback with the goal of continual improvement of guest services.
• Cooking: Direct hut crew in preparation of three meals for up to 48 guests daily, implementing Servsafe procedures, prioritizing kitchen safety, dietary restrictions and food allergy accommodations. • Housekeeping: Perform daily facilities inspections to ensure a clean, safe, and welcoming environment for visitors and crew.
• Retail sales: Supervise timely and accurate reporting of sales records and inventories, and general upkeep of the hut store. Manage all money handling issues. Work with the MH&T office to resolve concerns and follow procedures.
• Operation and maintenance of facility: Supervise operation and maintenance of solar array, propane generator, hydro generator, battery bank, wood boiler, and composting toilets, and ensure that accurate written maintenance records are kept. Work with the Facilities Manager to determine maintenance priorities and coordinate service calls.
• Provisioning: Conduct scheduled inventories and orders of food, supplies and retail. • Stewardship: Implement energy conservation and environmentally sound practices in daily operations. Educate guests to promote outdoor ethics.